Question 1

Is Star Casino currently licensed to operate in Australia?

Accepted Answer

Yes, the Star Casino's venues in Sydney, Brisbane, and the Gold Coast continue to operate under active casino licences. Following significant regulatory reviews between 2021 and 2023, the Star Entertainment Group was found temporarily unsuitable to hold its licences, but special managers were appointed to oversee operations rather than licences being revoked. The company has been working through an extensive remediation plan under active regulatory supervision by the NSW Independent Casino Commission and Queensland's Office of Liquor and Gaming Regulation.

Question 2

What regulatory bodies oversee Star Casino in Australia?

Accepted Answer

The Star's Sydney property is regulated by the NSW Independent Casino Commission (NICC). The Queensland venues — Treasury Brisbane and The Star Gold Coast — fall under the jurisdiction of the Office of Liquor and Gaming Regulation (OLGR). Additionally, AUSTRAC (the Australian Transaction Reports and Analysis Centre) has oversight of the company's anti-money-laundering compliance. Internal corporate governance is also subject to Australian Securities and Investments Commission (ASIC) requirements as the Star Entertainment Group is ASX-listed.

Question 3

Are the games at Star Casino guaranteed to be fair?

Accepted Answer

Yes. As a condition of holding casino licences in Australia, all gaming equipment — including electronic gaming machines and table game equipment — must be independently tested and certified before use. Payout rates for gaming machines must meet minimum thresholds established by regulators in each state. These standards are enforced through regular audits and inspections by the relevant regulatory bodies, ensuring that the games offered at Star Casino meet consistent fairness standards.

Question 4

Can Australians play at online casinos legally?

Accepted Answer

The Interactive Gambling Act 2001 (IGA) prohibits Australian-licensed operators from offering real-money online casino games to Australian residents. However, individual players are not committing an offence by accessing offshore-licensed online casino platforms. Many Australians do play at internationally licensed online casinos. It's essential to choose platforms that hold credible international licences (such as those issued by the Malta Gaming Authority or UK Gambling Commission) and have a strong track record for player safety. You can explore vetted options through our recommended casino directory .

Question 5

What responsible gambling tools does Star Casino offer?

Accepted Answer

The Star Casino offers a comprehensive suite of responsible gambling tools including voluntary pre-commitment for gaming machines, self-exclusion programs (covering all Star properties, from three months to lifetime), facial recognition systems to enforce self-exclusion, mandatory carded play in certain areas, trained responsible gambling staff, and on-site referrals to external counselling services such as Gambling Help NSW and Gambling Help Queensland. These tools have been significantly strengthened following the regulatory findings of recent years.

Question 6

What should I do if I have a complaint about Star Casino?

Accepted Answer

If you have a complaint, the first step is to raise it directly with Star Casino's customer service or management team. The venue is required to have a documented complaints process. If your complaint is not resolved satisfactorily at the venue level, you can escalate it to the relevant state regulator — the NSW Independent Casino Commission for Sydney-related complaints, or the Office of Liquor and Gaming Regulation for Queensland-based issues. These regulators have formal powers to investigate complaints and enforce compliance. Having a licensed venue to complain to is a key advantage over unregulated alternatives.

Affiliate Disclosure

Our Affiliate Relationship

Independence of Reviews

Identifying Affiliate Links

Regulatory Compliance

Your Responsibility

Contact Us